Privacy practices for this Santa Rosa guide

Who operates this site

Susman Insurance Agency operates this informational website. Questions about these practices can be sent through the Request a review form by choosing the Privacy topic.

Information sent through forms

Depending on the page, a form may ask for a name, email address, optional phone number, preferred reply method, ZIP code, topic, timing, property or vehicle details, and a short message. Do not send sensitive identification, payment, medical, alarm, entry, or account information.

Delivery and storage

Form answers are validated and delivered to the fixed authorized agency recipient only after the mail provider accepts the message. The site does not keep form answers in a site database, browser storage, or application logs. The authorized mailbox retains messages under its ordinary practices; there is no separate post-delivery cleanup schedule. Service providers support hosting, abuse prevention, measurement, and mail delivery by function.

Cookieless measurement

This site measures use without cookies and does not link activity across domains. It honors browser Do Not Track and Global Privacy Control signals. Measurement may include the page, referrer without its query string, screen size, browser and device characteristics, language, clock, timing, and coarse location derived after two bytes of the network address are removed. Configuration identifiers are randomized, raw visit logs are deleted after 90 days, and form answers are excluded.

Calls and recordings

A telephone call may be recorded for training or quality assurance where law permits. You may ask not to be recorded. Recordings and client information are not shared with third parties or affiliates without legal authority.

Text messages and announcements

Any text-message invitation will identify the brand, explain the expected message frequency, state that message and data rates may apply, and provide HELP and STOP instructions. Consent to texts is not a condition of insurance. Other announcements may be stopped using the instructions provided with them or by raising the request through the site form with the Privacy topic.

Children

This site is not directed to children, and we do not knowingly collect personal information from children under thirteen. A child under thirteen needs permission from a parent or guardian before using this website. If we learn that such information was provided without permission, we will take appropriate steps to remove it from the systems we control.

Periodic review

Practices and legal requirements can change, so we may update this privacy statement and review it periodically. The effective date identifies the current baseline.